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BUS M426 Sales Management

Course Research Guide for BUS M426 Sales Management

Article Databases

Searching article databases

You can search article databases for news and research about your industry, company, or market research.  Combine keywords and short phrases with the word "AND" to search for those words and phrases within articles. If searching for a phrase place the phrase between quotes.

Examples:

  • Industry Search: restaurants AND "profit margin"
  • Company Search: Starbucks AND "public relations"
  • Market Research Search: teenagers AND coffee

You can use "OR" to search for related terms. For example: "profit margin" AND ("Fast Food" OR "Quick Service") will look for articles what mention "profit margin" in fast food or quick service restaurants.

Finding Trade Journals

Trade publications exist to provide current information to people within an industry or profession. Use keywords to search for relevant articles (for example: "footwear manufacturing" AND operations). You can also search these databases using NAICS codes.

Suggested keywords to get started

General Search Terms

B2B - Business-to-Business

B2C - Business-to-Consumer

sales

sales channels

marketing

marketing channels

target market

 

Transformation

Artificial Intelligence (AI)

Data analytics

Customer Relationship Management (CRM)

Digital Tools

Personalized selling

Sales analytics

Sales processes

Sales transformation

 

Data-Driven Decision Making

Big data

Business analytics

Business Intelligence (BI)

Customer data

Data processing

Data science

Data-analytic thinking

Data-driven business environment

Intelligent decision-making

Predictive maintenance

 

Customer-Centric Selling

Customer acquisition

Customer centric performance

Customer centricity

Customer perceived value

Customer relations

Customer retention

Value communication

Value-based selling

 

Integration of Augmented Reality (AR) and Virtual Reality (VR) 

Augmented Reality (AR)

Virtual Reality (VR)

Mixed Reality

Technology-mediated realities

Augmented Virtuality

Business model

Customer experience

Information shadow

Innovation

Interactivity

Possible constructs

Real constructs

 

Emotional Intelligence  

Emotional quotient

Adaptive selling behavior

Collaboration

Conflict management

Customer loyalty

Customer satisfaction

Empathy

Self-awareness

Service quality

Transactional leadership

Transformational leadership

 

Diversity and Inclusion  

Corporate Social Responsibility (CSR)

Cultural intelligence

Diverse perspectives

Diversity climate

Identification

Intersectionality

Organizational climate

Social inclusion

Work group diversity

 

Sustainability and Social Responsibility 

Brand sincerity

Corporate reputation

CSR

Environmental initiatives

Green marketing

Social impact

Stakeholder engagement

Sustainability

Sustainable development

 

Collaborative Team Structures  

Cross-functional collaboration

Employee job satisfaction

Organizational behavior

Sales collaboration

Sales management

Sales structures

Social network theory

Talent management

Team effectiveness